Returns & Exchanges

At Promescent, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free window for returns and exchanges on all unworn apparel. Items must be in their original condition with all tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked and processed quickly.

• 3.
  Package Securely

  Place the items in their original packaging or a secure mailer, ensuring all original tags are intact, and affix the shipping label to the outside.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location; you will receive a notification and your refund once our warehouse inspects the returned goods.